Shipping Policy
At Nuwelo, we aim to deliver your order safely and as quickly as possible.
Once your order is placed, our team verifies, packs, and dispatches the product through our warehouse, fulfillment partner, or courier partner.
Order Processing Time
Orders are usually processed within 24 to 72 working hours after confirmation.
Processing may take longer during sale periods, new product launches, high order volume, public holidays, courier delays, operational delays, payment verification, or address verification.
Delivery Timeline
The estimated delivery time is usually 3 to 7 working days after dispatch.
Delivery timelines may vary depending on customer location, PIN code serviceability, courier partner, weather conditions, public holidays, local restrictions, and remote area delivery.
Some non-metro or remote locations may take additional time.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before payment.
Some orders may qualify for free shipping based on active offers, cart value, or campaign terms.
Cash on Delivery
Cash on Delivery availability may depend on product type, order value, location serviceability, courier partner policy, and internal verification checks.
Nuwelo reserves the right to cancel or hold COD orders if the order details appear incomplete, incorrect, or suspicious.
Order Tracking
Once your order is shipped, tracking details may be shared through SMS, email, WhatsApp, or the order tracking page.
Tracking updates depend on the courier partner and may take some time to reflect after dispatch.
Delayed Delivery
Delivery may be delayed due to an incorrect or incomplete address, the customer not being reachable, courier partner delay, weather conditions, high shipment load, local restrictions, failed delivery attempt, or PIN code serviceability issue.
If your order is delayed, please contact us with your Order ID.
Damaged Package at Delivery
If the package appears damaged, opened, wet, crushed, tampered with, leaking, or otherwise compromised at the time of delivery, please record a clear video before opening it.
For any damaged, missing, incorrect, leaking, tampered, seal-compromised, or expired product claim, an unboxing video is mandatory. Clear photographs and valid order proof may also be required for verification.
For nutrition and consumable products, please do not consume the product if it arrives visibly damaged, leaking, tampered with, expired, or with a compromised seal.
Any delivery-related replacement request must be raised with Nuwelo support within 24 hours of delivery.
Failed Delivery
If delivery fails due to an incorrect address, customer unavailability, refused delivery, or repeated failed attempts, the order may be returned to the origin.
Address Changes
Address changes may be possible only before dispatch.
Once the order is shipped, address changes depend on the courier partner’s approval and serviceability.
Contact for Shipping Support
For shipping-related questions, contact us at:
Email: support@nuwelo.com
WhatsApp: +91-7428800541
Please share your Order ID and registered contact details for faster support.