Shipping Policy

Shipping Policy

This Shipping Policy applies to orders placed on nuwelo.com.

Order Processing Time

Orders are usually processed within 48 to 72 working hours after confirmation.

Processing may take longer during sale periods, high order volume, public holidays, payment verification, address verification, or operational delays.

Delivery Timeline

Estimated delivery time is usually 5 to 7 working days after dispatch.

Delivery timelines may vary depending on customer location, PIN code serviceability, courier partner, weather conditions, public holidays, local restrictions, remote area delivery, or logistics delays.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment.

Some orders may qualify for free shipping based on active offers, cart value, or campaign terms.

Cash on Delivery

Cash on Delivery availability may depend on product type, order value, location serviceability, courier partner policy, and internal verification checks.

Nuwelo reserves the right to cancel or hold COD orders if the order details appear incomplete, incorrect, suspicious, or unverifiable.

Order Tracking

Once your order is shipped, tracking details may be shared through SMS, email, WhatsApp, or the order tracking page.

Tracking updates depend on the courier partner and may take some time to reflect after dispatch.

Delayed Delivery

Delivery may be delayed due to incorrect address, customer unavailability, courier delay, weather conditions, high shipment load, failed delivery attempt, or PIN code serviceability issue.

If your order is delayed, please contact us with your Order ID.

Damaged Package at Delivery

If the package appears damaged, opened, crushed, wet, tampered with, or leaked at the time of delivery, please record a clear video before opening it.

For any damaged, missing, or incorrect item claim, an unboxing video is mandatory.

Failed Delivery

If delivery fails due to an incorrect address, customer unavailability, refused delivery, or repeated failed attempts, the order may be returned to the origin.

Additional shipping charges may apply for reshipping.

Address Changes

Address changes may be possible only before dispatch.

Once the order is shipped, address changes depend on courier partner approval and serviceability.

Contact for Shipping Support

For shipping-related questions, contact us at:

Email: support@nuwelo.com

Please share your Order ID and registered contact details for faster support.