Terms of Service

1. Overview

Welcome to Nuwelo.

This website is operated by Nuwelo, a brand of Koozo Commerce Pvt. Ltd.

By accessing this website or purchasing any product from nuwelo.com, you agree to these Terms of Service.

These Terms apply to all visitors, customers, and users of this website.

Please read them carefully before using our website.

2. Website Usage

You agree to use this website only for lawful purposes.

You must not:

  • Place fake or fraudulent orders.
  • Misuse offers, coupons, or promotional campaigns.
  • Upload harmful software or malicious code.
  • Attempt to interfere with the website’s functionality or security.
  • Copy, reproduce, or misuse our content without written permission.
  • Use our website in violation of any applicable law.

Nuwelo reserves the right to restrict or terminate access if these Terms are violated.

3. Product Information

We work hard to ensure that all product descriptions, images, specifications, ingredients, pricing, usage directions, warnings, and other information are accurate.

However, minor variations may occur due to packaging updates, manufacturing improvements, printing changes, lighting conditions, screen settings, or product enhancements.

Product information may be updated without prior notice.

Customers should always read the latest product label, packaging, directions, warnings, and safety information before using any product.

4. Nutrition Products

Nuwelo offers dietary supplements designed to support everyday nutrition and wellness.

Our nutrition products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Customers should:

  • Follow the recommended daily usage.
  • Read the ingredient list before consumption.
  • Store products according to the instructions provided.
  • Keep products out of reach of children.
  • Avoid consuming products with damaged safety seals or expired dates.

If you are pregnant, nursing, taking medication, or have any existing medical condition, please consult a qualified healthcare professional before consuming any nutritional supplement.

5. Wellness Products

Nuwelo also offers wellness and personal care products, including posture support products, electronic wellness devices, heat and vibration products, and personal hygiene products.

These products are designed for general wellness, comfort, posture support, and personal care.

They should always be used according to the instructions provided on the product page, packaging, or user manual.

Improper usage, modification, misuse, or use against instructions may affect product performance and warranty eligibility.

6. Pricing & Payments

All prices displayed on our website are in Indian Rupees (₹), unless stated otherwise.

Prices, offers, discounts, and promotional campaigns may change without prior notice.

Payments must be completed through the payment methods available on our website.

Nuwelo reserves the right to cancel or hold orders due to pricing errors, payment verification issues, technical errors, suspected fraud, or product unavailability.

7. Orders & Cancellations

Placing an order does not guarantee automatic acceptance.

Orders may be verified before dispatch.

Once an order has been dispatched, it cannot normally be cancelled.

If we cancel an order after payment has been received, the eligible amount will be processed through the original payment method.

8. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Orders are generally processed within 24 to 72 working hours, and the estimated delivery timeline is 3 to 7 working days after dispatch.

Delivery timelines may vary depending on location, courier availability, weather conditions, operational delays, or circumstances beyond our control.

Customers are responsible for providing accurate shipping details while placing an order.

9. Returns, Replacement & Warranty

Returns, replacements, and warranty claims are governed by our Returns & Warranty Policy.

Nuwelo does not offer refunds once a product has been delivered.

Replacement requests may be considered only in valid cases such as damaged products, manufacturing defects, wrong products received, missing items, expired nutrition products, damaged safety seals, or verified functional issues.

A clear unboxing video is mandatory for all replacement requests.

Electronic and functional products may also require a working video showing the issue.

Eligible wellness products include a 6-month warranty against manufacturing defects, unless stated otherwise on the respective product page.

Nutrition products and other consumable items are not covered under a hardware warranty once opened or consumed.

10. Product Usage

Customers are responsible for using Nuwelo products according to the instructions provided.

Nuwelo is not responsible for issues resulting from misuse, overuse, improper storage, incorrect charging, unauthorized repair, accidental damage, failure to follow instructions, or use beyond the intended purpose.

Individual experiences and product results may vary depending on lifestyle, usage, body type, health condition, consistency, and other personal factors.

11. Intellectual Property

All content available on this website, including product images, logos, graphics, text, videos, packaging designs, illustrations, animations, website layout, and other creative assets, belongs to Nuwelo, Koozo Commerce Pvt. Ltd., or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission.

12. User Content

If you submit reviews, ratings, photographs, videos, testimonials, feedback, or suggestions, you grant Nuwelo and Koozo Commerce Pvt. Ltd. the right to use, edit, publish, or display that content for customer support, product improvement, marketing, or business purposes.

We reserve the right to remove any content that is false, misleading, abusive, offensive, unlawful, or violates the rights of others.

13. Privacy

Your personal information is collected, stored, and processed according to our Privacy Policy.

We use your information only for purposes related to order processing, customer support, warranty verification, product improvement, fraud prevention, legal compliance, and communication regarding your orders or services.

We do not sell your personal information.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Nuwelo shall not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or our products.

Product performance and individual experiences may vary.

Customers are responsible for selecting products suitable for their personal requirements and for using them according to the provided instructions.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

15. Governing Law

These Terms of Service and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms, the use of this website, or purchases made through this website shall be subject to the jurisdiction of the competent courts of Gurugram, Haryana.

16. Contact Information

For any questions regarding these Terms of Service, please contact us:

Email: support@nuwelo.com

WhatsApp: +91-7428800541

Company: Koozo Commerce Pvt. Ltd.