Terms of Service

1. Overview

Welcome to Nuwelo.

This website is operated by Nuwelo, a brand of Koozo Commerce Pvt. Ltd. By accessing our website or purchasing from us, you agree to these Terms of Service.

These terms apply to all website users, including visitors and customers.

2. Use of Website

By using this website, you agree:

To provide accurate and complete information
Not to use the website for unlawful or fraudulent activities
Not to place fake orders
Not to misuse offers, discounts, or coupons
Not to interfere with the website’s functionality
Not to copy, misuse, or exploit website content without written permission

Nuwelo reserves the right to restrict or terminate access if these terms are violated.

3. Product Information

We try to provide accurate product descriptions, images, prices, and information.

However, minor variations may occur in colour, packaging, product appearance, product details, or product specifications.

Product information may be updated without prior notice.

4. Pricing and Payments

All prices are displayed in Indian Rupees unless mentioned otherwise.

Prices, offers, discounts, and coupons may change without prior notice.

Payments must be completed through the approved payment methods available on our website.

Orders may be cancelled if payment is unsuccessful, incomplete, suspicious, or not verified.

5. Orders and Cancellations

Placing an order does not mean automatic acceptance.

Once an order is dispatched, it cannot be cancelled.

Nuwelo reserves the right to cancel, hold, or verify orders in the event of a payment verification issue, product unavailability, incorrect pricing, technical error, incomplete or incorrect customer details, suspected fraudulent activity, misuse of bulk orders, or an unserviceable delivery location.

If we cancel an order after payment, the eligible amount will be processed in accordance with our applicable refund or order cancellation policy.

6. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines are estimates and may vary depending on location, courier partner, logistics availability, weather conditions, public holidays, operational issues, or unforeseen delays.

Nuwelo is not responsible for delays caused by third-party couriers or logistics partners.

Customers must provide complete and correct shipping details while placing an order.

7. Returns, Replacements and Warranty

All return, replacement, and warranty requests are governed by our Returns & Warranty Policy.

Nuwelo does not offer refunds. Once an order is placed and delivered, the payment is non-refundable.

Replacement may be provided only in valid cases where the product is received damaged, defective, not working, missing parts, or incorrect.

To request a replacement, the customer must provide both of the following:

Clear unboxing video
Product working video clearly showing the issue, damage, defect, or malfunction.

The customer must contact us within 24 hours from the time of delivery to raise a replacement request.

For electronic, rechargeable, heating, vibration, camera-based, or functional products, replacement will be considered only if the customer shares a proper working video showing the issue, along with the unboxing video.

The replacement policy may vary from product to product.

All replacement requests are subject to a quality check. The quality check will be done by the customer support team in different phases before any final decision is made.

Nuwelo reserves the right to approve or reject any replacement or warranty request after verification.

Exceptions may apply in certain cases, but they will be reviewed and approved only after proper verification by the customer support team and management.

8. Product Usage

Customers must use Nuwelo products only as per the given instructions and intended purpose.

Nuwelo products may include wellness, posture support, personal care, hygiene, heat, vibration, rechargeable, camera-based, or electronic products.

Nuwelo products are not a substitute for medical advice, diagnosis, or treatment.

If you have a medical condition, injury, skin sensitivity, implanted device, ear-related concern, pregnancy-related concern, or ongoing treatment, consult a qualified healthcare professional before using the product.

Nuwelo will not be responsible for any issue caused by misuse, incorrect handling, wrong power source, incorrect charging, improper cleaning, unauthorized repair, product modification, or failure to follow instructions.

9. Third-Party Services

Our website may use third-party services such as payment gateways, checkout partners, courier partners, and other service providers.

Your use of third-party services may be subject to their own terms and policies.

Nuwelo is not responsible for issues caused by third-party platforms or services.

10. Intellectual Property

All website content, including logos, images, product photos, text, graphics, videos, design, animations, and layout, belongs to Nuwelo, Koozo Commerce Pvt. Ltd., or its authorized partners.

You may not copy, reproduce, modify, distribute, or use any content without written permission.

11. User Content

If you submit reviews, photos, videos, feedback, or suggestions, you allow Nuwelo and Koozo Commerce Pvt. Ltd. to use them for business, support, marketing, or promotional purposes.

We may remove any content that is false, offensive, misleading, abusive, or violates any rights.

12. Personal Information

Your personal information is handled as per our Privacy Policy.

We do not sell customers' personal information.

13. Errors and Corrections

There may be errors or inaccuracies on the website related to product details, prices, offers, availability, shipping charges, or delivery information.

We reserve the right to correct errors, update information, or cancel orders if required, even after an order has been placed.

14. Prohibited Uses

You are not allowed to use the website for unlawful purposes, fake or fraudulent orders, misuse of offers or coupons, uploading harmful code or viruses, copying or misusing website content, interfering with website security or functionality, or violating any applicable law.

Violation may result in termination of access to the website.

15. Limitation of Liability

Nuwelo shall not be liable for indirect, incidental, special, or consequential damages arising from website use, product use, delivery delays, third-party service failures, or customer misuse.

Product usage remains the responsibility of the customer.

Our liability, if any, shall be limited to the value of the product purchased.

16. Indemnification

You agree to indemnify and hold harmless Nuwelo, Koozo Commerce Pvt. Ltd., its employees, partners, suppliers, and service providers against claims arising from your misuse of the website, breach of these terms, misuse of products, or violation of any law.

17. Changes to Terms

Nuwelo reserves the right to update or modify these Terms of Service at any time.

The updated version will be posted on this page.

Continued use of the website after changes means you accept the updated terms.

18. Grievance and Customer Support

For order, payment, shipping, return, replacement, warranty, or website-related concerns, customers can contact our support team.

Email: support@nuwelo.com

We will review customer concerns and respond as per our internal support process and applicable laws.

19. Governing Law

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or related to these Terms, website use, orders, products, or services shall be subject to the applicable jurisdiction of courts in India.

20. Contact Information

For any questions regarding these Terms of Service, contact us at: